Privacy Policy

1. Introduction

problems.gg (“we,” “us,” or “our”) operates the problems.gg iOS application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information

Personal Information is data that can be used to identify you as an individual. We may collect the following Personal Information:

• Account Information: When you create an account, we may collect your name, email address, and password.
• Contact Information: Your email address and any other information you provide when contacting us.
• Payment Information: If you make purchases through the App, we may collect payment details such as credit card information. (Note: Payment processing is handled by third-party providers, and we do not store your payment information.)

b. Non-Personal Information

Non-Personal Information is data that cannot be used to identify you. We may collect the following Non-Personal Information:

• Usage Data: Information about how you use the App, such as the features you access, the actions you take, and the time spent on the App.
• Device Information: Information about the device you use to access the App, including device type, operating system, unique device identifiers, and mobile network information.
• Log Data: Server logs may collect your IP address, browser type, referring/exit pages, and other statistics.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and Maintain the App: To deliver the services and features you request.
• Improve Our Services: To understand how users interact with the App and to enhance user experience.
• Personalize Your Experience: To customize content and recommendations based on your usage and preferences.
• Communicate with You: To send updates, newsletters, marketing materials, and other information related to the App. You can opt out of these communications at any time.
• Process Transactions: To handle payments and other transactions securely.
• Ensure Security: To protect against unauthorized access, data breaches, and other security threats.
• Comply with Legal Obligations: To adhere to applicable laws, regulations, and legal processes.

4. Sharing Your Information

We may share your information in the following circumstances:

• With Third-Party Service Providers: We may share your information with trusted third parties who assist us in operating the App, conducting our business, or providing services to you, provided they agree to keep your information confidential.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.

Note: We do not sell, trade, or otherwise transfer your Personal Information to outside parties without your consent, except as described above.

5. Data Security

We implement a variety of security measures to maintain the safety of your Personal Information. These measures include encryption, secure servers, and access controls to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

a. Access and Portability

You have the right to request access to the Personal Information we hold about you and to obtain a copy of it. You also have the right to request that we transfer your Personal Information to another service provider.

b. Correction and Deletion

You have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you. You also have the right to request the deletion of your Personal Information, subject to certain exceptions.

c. Objection and Restriction

You have the right to object to our processing of your Personal Information or to request that we restrict the processing of your Personal Information under certain circumstances.

d. Consent Withdrawal

You have the right to withdraw your consent to our processing of your Personal Information at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

e. Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

8. Children’s Privacy

Our App is not intended for use by individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently received Personal Information from a child under 13, we will delete such information from our records immediately.

9. Third-Party Links and Services

Our App may contain links to third-party websites, services, or resources that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access through our App.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. International Data Transfers

Your information, including Personal Information, may be transferred to and maintained on servers located outside your country of residence. By using our App, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your jurisdiction.

12. Data Breach Notification

In the event of a data breach that compromises your Personal Information, we will notify you and the relevant authorities in accordance with applicable laws and regulations.

13. Do Not Track Signals

Some browsers may transmit “Do Not Track” (DNT) signals to indicate a user’s privacy preferences. Currently, our App does not respond to DNT signals. We are committed to respecting your privacy and continuously evaluating our practices to better protect your information.

14. California Privacy Rights

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA). This includes the right to know what Personal Information we collect, the right to request deletion of your Personal Information, and the right to opt-out of the sale of your Personal Information. To exercise these rights, please contact us using the information provided below.

15. Contact Us